Privacy Policy

Effective Date: 06/10/2025

SCV Counseling Center (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, communicate with us, or engage in our services. This policy applies to www.scvcounseling.com and all related digital properties.

1. Information We Collect

We may collect the following types of information:

A. Personal Information (You Provide)

• Name, phone number, and email address (via contact forms or phone inquiries)

• Information shared via email, intake forms, or consultation requests

• Messages sent via SMS (for appointment reminders or communication)

We do not collect sensitive health information through our website.

B. Automatically Collected Information

Through third-party tools like Google Analytics and Meta (Facebook) Pixel, we may collect:

• IP address and browser type

• Pages visited, time spent on the site, and referring website

• Device type and operating system

• General geographic location (based on IP)

This information is collected in aggregate and used to improve our website performance, content, and outreach.

2. Use of Information

We may use the information we collect to:

• Respond to inquiries or service requests

• Provide appointment scheduling or therapist matching

• Send appointment reminders or administrative updates via SMS or email

• Improve website content and user experience

• Track website traffic, behavior, and conversions using Google and Meta tools

• Comply with legal or regulatory obligations

We do not sell or rent your personal information to third parties.

3. Communication via SMS

If you provide your mobile number:

• You may receive appointment reminders or administrative messages via SMS

• You can opt out at any time by replying “STOP”

• Standard text messaging rates may apply, depending on your carrier

We do not use SMS for marketing purposes.

4. Cookies & Tracking Tools

We use cookies and similar technologies to collect data through:

• Google Analytics: for anonymized site usage insights

• Meta Pixel: to understand Facebook/Instagram ad performance and retargeting

You can adjust cookie preferences via your browser settings or install browser add-ons (e.g., Google Analytics Opt-out Browser Add-on).

5. Third-Party Services

We may use HIPAA-compliant tools for client communication and scheduling. However, our public website may also include third-party tools like:

• Web forms (e.g., JotForm, Google Forms)

• Email delivery services (e.g., MailerLite, Mailchimp)

• Analytics (Google, Meta)

These platforms have their own privacy policies and security protocols. We use them carefully and review for compliance.

6. Data Security

We take reasonable technical and organizational measures to protect your data. However, no method of online transmission is 100% secure. If you choose to share sensitive information online (e.g., through a contact form), please do so cautiously.

For sensitive matters, we recommend calling our office directly.

7. Links to Other Sites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of other sites.

8. Your Rights and Choices

You have the right to:

• Request access to any personal information we’ve collected about you

• Ask for your information to be updated or deleted

• Opt out of future communications
  
  

To exercise these rights, contact us at:
info@scvcounseling.com
(237) 698-5569

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review it occasionally.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

SCV Counseling Center
Email: info@scvcounseling.com
Phone: 661-977-4747